Shipping Policy

Important Information

  • Order cut-off time: 15:00 GMT
  • Handling time: 1–3 business days (Monday–Friday)
  • Transit time: 6–11 business days (Monday-Friday)
  • Total delivery time: 7-14 business days
  • Shipping cost: Free of charge within the United Kingdom

Shipping & Fulfilment

Orders are managed by PYT Limited.

All orders are dispatched from our fulfilment centre in 88 Bayham St, NW1 0BN, London, The United Kingdom

Delivery Times

  • handling time: 1–3 business days (Monday–Friday)
  • Transit time to the UK: 6–11 business days from dispatch (Delivery times may vary depending on route and carrier. Tracking information is provided once your order ships.)
  • Total delivery time: 7-14 business days

Taxes & Duties

All prices include UK VAT where applicable.

We ship Delivered Duty Paid (DDP) to the UK — this means there are no additional import fees or taxes upon delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can track your order directly via our tracking page

Shipping Costs

Delivery is free of charge throughout the United Kingdom.

Enjoy a hassle-free shopping experience with no hidden costs.

Delays in Delivery

We strive to deliver on time, but delays may occur due to factors beyond our control (e.g. weather conditions, customs clearance, or peak periods).

If your order is delayed, please allow an additional 3 business days before contacting customer service.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@percy-cotswold.com

Please ensure your request is made before your order has been processed or dispatched.

Defective or Damaged Items

If you receive a damaged or incorrect item, please contact us within 24 hours of receipt at support@percy-cotswold.com

Include your order number, a brief description of the issue, and photos of the item.

We’ll resolve the issue promptly and arrange a replacement or refund as needed.

Failed Delivery or address issues

If a parcel is returned to us due to an incorrect address or unclaimed delivery, we will refund the product price minus outbound shipping and any return-to-sender fees charged by the carrier. Re-shipping is available on request at cost.

Information about the company

  • Website name: Percy Cotswold
  • Company name: PYT Limited
  • Company Address: Gorontalostraat 11C, Amsterdam, North-Holland, 1095 TL, Netherlands
  • Fulfilment Address: 88 Bayham St, NW1 0BN, London, The United Kingdom
  • Email: support@percy-cotswold.com
  • Phone number: +44 7482795503
  • Contact form: Here
  • KVK (NL Chamber of Commerce): 77936787
  • VAT: NL003144685B83
  • Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m. GMT
  • Response time: Customer service will respond within 24 hours on business days.