Payment & transactions policy

At Percy Cotswold, we want to make your shopping experience as seamless and secure as possible. This policy outlines how we handle transactions, the payment methods we accept, and our commitment to your data security.

1. Accepted Payment Methods

We accept a wide variety of secure payment methods to suit your preference. At checkout, you may choose from the following:

  • Credit/Debit Cards: Visa, American Express, MasterCard and Maestro.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay for accelerated checkout.

2. Currency and Pricing

All prices displayed on our website are in British Pounds (GBP).

  • VAT (where applicable) is included in the listed product price.
  • We offer free shipping within the entire UK and there are no additional fees.
  • Your bank or card issuer may apply currency conversion fees if you are purchasing from outside the United Kingdom.

3. Payment Security & Data Privacy

Your security is our top priority. Our website is powered by Shopify, which is Level 1 PCI DSS compliant.

  • Encryption: We use industry-standard Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission.
  • Data Protection: We do not store your full credit or debit card details on our servers. All payment processing is handled by secure, third-party payment gateways.

4. Order Verification

To protect our customers and prevent fraudulent activity, all orders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

5. Payment Failures

If your transaction is declined, please check that:

  • Your billing address matches the address on file with your bank.
  • Your card has not expired.
  • You have sufficient funds. If the issue persists, we recommend contacting your bank or trying an alternative payment method.

6. Billing Information

Transactions will appear on your bank statement as [PERCY COTSWOLD]. You will receive an automated order confirmation email immediately after a successful transaction, followed by a tax invoice once your order has been processed.

Information about the company

  • Website name: Percy Cotswold
  • Company name: PYT Limited
  • Company Address: Gorontalostraat 11C, Amsterdam, North-Holland, 1095 TL, Netherlands
  • Fulfilment Address: 88 Bayham St, NW1 0BN, London, The United Kingdom
  • Email: support@percy-cotswold.com
  • Phone number: +44 7482795503
  • Contact form: Here
  • KVK (NL Chamber of Commerce): 77936787
  • VAT: NL003144685B83
  • Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m. GMT
  • Response time: Customer service will respond within 24 hours on business days.